Keep useful knowledge close.
Agree on the policies and examples your team should reuse. Add them to Brain so people and their Supras can work from relevant ready knowledge permitted in the conversation.
SOLUTIONS / CX TEAMS
Give your CX teams more time for customers.
Help your people spend less time searching for policies, recreating instructions and coordinating the same exceptions. Bring approved knowledge and AI-assisted drafts into one shared workspace.
Private beta. Start with knowledge, shared drafts and isolated tests. Customer-facing channels and external actions require separate scoping.
MAKE EXPERTISE EASIER TO REUSE
Less searching. Less rework. A clearer next step.
Repeated customer questions often come with repeated internal work. Start with the information your team searches for, the answers it recreates and the decisions it has to chase.
Build on an approved starting point.
Keep instructions and draft versions together so the team can build on its existing expertise instead of starting over for each recurring request.
Bring the right people together.
Bring support, quality and operations together around recurring exceptions. Agree on who decides and what the team needs to prepare before escalating.
BUILD / MANAGE TOGETHER / SCALE
Start with the repeated task that takes time away from customers.
Build from your team’s expertise.
Choose a frequent request and map the preparation it takes today. Gather the approved sources and write a first agent draft with your team.
Explore BuildReview the work together.
Bring support, quality and operations into the conversation. Test a proposed response in isolation and identify the preparation and rework a pilot should reduce.
Explore Manage TogetherDefine a controlled next step.
Agree on the people, channel, tools and permissions needed for a first pilot. Define the work to simplify and the exceptions people will retain. This step is scoped separately.
Explore the Scale previewDEFINE SUCCESS BEFORE YOU EXPAND
Measure team effort alongside service quality.
Record the current steps with your team and agree on the evidence to collect during a pilot. Include preparation, review and exception handling when evaluating any time saved.
| What matters | What to define with your team |
|---|---|
| Team effort | The time spent finding context, preparing a reply, reviewing it and handling exceptions. |
| Rework | Where people repeat a search, recreate instructions or ask for context already shared. |
| Service quality | The accuracy, policy and escalation standards to preserve as the workflow changes. |
| Control | Who owns the workflow, approves exceptions and decides whether to expand. |
Use your existing reporting to establish a baseline and evaluate the pilot. Automatic cross-channel performance reporting is a product preview.
Bring one repetitive task.
Find a useful first pilot.
Bring a recurring request, the preparation it takes and the exception that slows the team down. We’ll explore a first workflow, the people involved and how to evaluate a productivity pilot.
Discuss your productivity pilot