supraway

PRODUCT / MANAGE TOGETHER

Your people and AI.
Working as one.

Bring your teams and their Supras into one shared workspace. Find help, work through a case and turn reviewed feedback into progress.

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One case.
People and Supras.
The same context.

Find the right person. Bring the work together.

MULTIPLAYER WORKSPACE / CITY VIEW

A shared world.
A team within reach.

Find your people across teams and sites. Bring the right teammate and their Supra into the conversation.

Northstar CX / City viewFictional organization

Illustrative movements and fictional profiles. Explore the full team preview ↗

02 MANAGE TOGETHER / PEOPLE AND AI

Find your team.
Move the work forward.

The multiplayer workspace for people and AI. Bring your teams together, work through customer cases in shared sessions and turn everyday feedback into progress.

Multiplayer Workspace

Your entire team. One shared workspace.

Bring people and Supras into shared spaces for each team, campaign or client. Navigate your City View and find the right teammate, wherever they work.

  • Teams, roles and access permissions
  • Sites, shifts, availability and time zones
  • Shared context across your operations

Live Collaboration

Share context. Make decisions. Take action together.

Bring teammates and AI agents into the same case. Ask for help, review a proposed action and involve a manager with the conversation and decisions in view.

  • Shared sessions with people and Supras
  • Live guidance, approvals and human takeover
  • A shared record of decisions and next steps

Performance & Quality

Turn shared insights into team progress.

Bring live activity, quality scorecards and team goals into the same view. Review human and AI interactions, spot recurring issues and turn feedback into individual and team development.

  • Live monitoring and shared quality scorecards
  • Performance insights, dashboards and campaign goals
  • Team reviews, coaching plans and reusable corrections
Explore quality & coaching

PERFORMANCE & QUALITY

Understand performance.
Improve together.

See who is active, what they are working on and how conversations are going. Review quality scorecards alongside resolution, customer satisfaction and team goals. Turn the findings into focused coaching for people and AI.

Reviewed insights feed Learning. Approved changes return to Testing.

Team performance / Quality reviewProduct preview
QUALITY MONITORING / EXAMPLE CASE #1048

One standard. Human and AI.

“I found your order. I’ll check the returns policy and prepare the next step for you.”Nova · example response
Policy accuracy✓ Meets the standard
Clarity & empathy✓ Meets the standard
Human handoffNeeds a reviewer

Maya’s review
Coach the agent to name the approval owner. Review the next handoff against the same scorecard.

Turn reviewed feedback into a skill

LIVE COLLABORATION / A SHARED DECISION

An exception.
The right people, together.

A damaged order falls outside the usual refund policy. Here’s how the team can work through it.

Illustrative case · no customer action is performed.
  1. 01
    Maya asks for help.

    The request, order details and policy stay with the case.

  2. 02
    Hannah joins with the context.

    The team reviews the exception and the Supras’ proposed next steps.

  3. 03
    The manager records a decision.

    The support rep can confirm the approved outcome with the customer.

BETTER TOGETHER

Bring the whole team into the next step.

Start with one case and the people whose judgment makes the difference.

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