01
Insights Agent
Find recurring issues, knowledge gaps and opportunities to improve the way your team works.
What customers ask aboutExample topics
Returns & exchanges
Delivery updates
Account access
Start with your most repeated workflowMultiplayer AI for customer support & service teams
Enterprise
AI agents.
Across your
CX stack.
Bring your team’s expertise together. Build AI agents that resolve customer requests.
Meet your next teammates
AI agents for every part
of customer care.
Understand what needs attention. Resolve customer requests. Support your people. Keep improving every interaction.
02
Resolution Agent
Answer customer questions and complete approved actions across connected business tools.
“Can I return this item?”
I found your order. Let’s check the return policy.
Return prepared for review
03
Routing Agent
Understand each request, identify its priority and send it to the right person or AI agent.
“I need help with my invoice.”
BillingNormal priority
Billing specialist
04
Quality Agent
Evaluate human and AI conversations against your standards. Turn findings into targeted improvements.
Policy followedVerified
Clear next stepVerified
Tone & empathyReview
05
AI Copilot
Give your team relevant knowledge, suggested responses and guidance throughout each customer case.
Suggested response
“I can help with that. Your order is still within our return window…”
Reviewed by your teamIllustrative product previews. Start with the capabilities your team needs.
One shared process
From your team’s expertise
to your next AI agent.
Understand the work. Build the right agent.
Keep getting better, together.
Maya’s work sessionObserve
CUSTOMER REQUEST
“The item arrived damaged. Can you help?”
- 01Read the customer’s requestMatch the message, photos and order.
- 02Check the order and policyConfirm the item and return window.
- 03Explain the decisionAsk for approval for an order above $100.
The steps. The context. The judgment.A proposed workflow, ready for your team to review.
Returns agent / BuildDraft version
DESCRIBE THE JOB
“Help customers return damaged items. Check the order, apply our policy, and ask for approval above $100.”
Shared by MayaProposed workflow
Find the customer’s order
Check the 30-day return policy
Request approval above $100
Returns agent / Test suiteExample tests
Eligible order under $100Passed
Order above approval limitPassed
Missing delivery dateNeeds review
Quality review
Ask a teammate to verify the delivery date before continuing.
Review the exception before expanding the workflow.
Returns agent / RolloutPlanned scope
One reviewed workflow.
More places to help.
Same permissionsClear ownershipShared quality standards
Expand gradually. Review the outcome at every step.
One customer case, from observation to rollout.
Built on human expertise.
Maya Support agentCheck the delivery status first.
Sarah Team leadEscalate requests outside our return policy.
James Quality managerAdd a test for damaged items.
Reviewed together. Ready for testing.
Built together. Better together.
Your best agents
start with
your people.
Bring support agents, team leaders, quality managers and business owners into the same workspace.
Share examples. Refine instructions. Review exceptions. Approve the next version together.
See how teams build togetherBuilt around your business
Support every moment
of the customer relationship.
Shape your agents around the people you serve,
the work your teams do and the outcomes that matter.
Engage
Help customers take the next step.
Find the right productExpand
Offer more value when it fits the customer’s needs.
Explore a new planRetain
Understand friction and help customers stay.
Resolve a cancellation requestQualify
Clarify the need and connect it with the right expertise.
Route a specialist requestEnable
Guide customers through onboarding, setup and adoption.
Activate a new accountSupport
Resolve questions and complete service requests.
Make a return simpleCX Teams
Bring your customer experience goals and your team’s expertise together.
Explore the solutionSupport Agents
Put relevant knowledge and guidance beside every conversation.
Explore the solutionOperations
Shape workflows, ownership and exceptions around your operation.
Explore the solutionSecurity & IT
Define access, permissions and human approval requirements.
Explore the solutionEngineering
Connect the systems your team already maintains.
Explore the solutionProduct
Turn customer conversations into product understanding.
Explore the solutionSaaS
From first login to ongoing product support.
Explore the solutionEcommerce & Retail
Help with product questions, orders, deliveries and returns.
Explore the solutionFintech
Account support with clear rules and human escalation.
Explore the solutionHealth, Wellness & Fitness
Make bookings and membership questions easier to handle.
Explore the solutionMobile Apps
Support accounts, subscriptions and everyday app experiences.
Explore the solutionEducation
Help learners with access, enrolment and course questions.
Explore the solutionEvery conversation, connected
Keep the conversation
connected to the work.
Bring your agents to the channels your customers and teams use, with the context and approved actions needed to help.
Chat & MessagingIllustrative conversation
Hi, can I return my order?
I can help. I’ll check your order and our return policy first.
Order #1048Context found
Delivered 5 days ago · Within the return window
Perfect, thank you.
Actions follow your team’s permissions.
Your tools. Connected through Supraway.
Bring the whole picture
to every request.
Example workflow↔↔Helpdesk context + order information + approved actions
View integrations↔↔Autonomy with accountability
Give your agents
responsibility.
Keep your team
in control.
Define what each agent can access, which actions it can take and when a person should step in.
Clear permissionsReviewed changesTraceable actions
Explore quality and controlAction reviewProduct preview
Waiting for approval
Return request · $124
The order is eligible. Your policy requires a person to approve returns above $100.
- Customer
- Alex · Sample customer
- Action
- Prepare return instructions
- Decision owner
- Team lead
Simulated action. No customer account is connected.
Ideas for the teams building what’s next
Build your understanding.
Then build your agents.
SUPRAWAY / FIELD NOTES01
Practical guideFrom a support workflow to your first AI agent
Read the guideSUPRAWAY / FIELD NOTES02
Quality frameworkHow to evaluate human and AI service quality
Read the guideSUPRAWAY / FIELD NOTES03
Team playbookA practical guide to permissions and human handoffs
Read the guideA real workflow. A shared starting point.
Start with one workflow.
Build what comes next together.
Bring a real customer care challenge. See how your team’s expertise
can become an agent you can test, supervise and improve.
Your people. Your next agent.
Include an escalation if the delivery date is missing.