Supraway is building a multiplayer AI platform for customer support and customer care. Its starting point is the expertise already inside customer operations teams: the people who handle requests, coach colleagues, manage exceptions and take responsibility for results.

The platform brings people and AI agents into a shared workspace. Teams can collaborate on agent drafts, review suggested changes and keep a history of their work. The broader product direction connects building agents with testing, quality review and operational improvement. Availability varies by capability and connection; the platform is in private beta.

Supra is the name used for the AI companions in Supraway’s brand world. The illustrations show them alongside support representatives, team leaders and contact center directors. They express an approach to collaboration, not physical robots or a claim that every depicted role is automated.

Founded by Maxime Santilli, co-founder of Sqwad, Supraway draws on experience in customer operations, from frontline service to team management. The goal is to help teams apply that knowledge to AI while keeping human judgment and accountability at the center.
