<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Supraway Blog</title><link>https://supraway.ai/blog</link><description>Ideas for the agentic era.</description><language>en</language><atom:link href="https://supraway.ai/blog/feed.xml" rel="self" type="application/rss+xml"/><item><title>From a support workflow to your first AI agent</title><link>https://supraway.ai/blog/from-workflow-to-first-ai-agent</link><guid isPermaLink="true">https://supraway.ai/blog/from-workflow-to-first-ai-agent</guid><description>Start with a real customer request. Turn your team’s expertise into a clear, testable procedure.</description><category>Building agents</category><pubDate>Tue, 20 Oct 2026 12:00:00 GMT</pubDate></item><item><title>How to evaluate human and AI service quality</title><link>https://supraway.ai/blog/evaluate-human-and-ai-service-quality</link><guid isPermaLink="true">https://supraway.ai/blog/evaluate-human-and-ai-service-quality</guid><description>Measure the outcome, review the evidence and use the same quality standards for humans and AI.</description><category>CX operations</category><pubDate>Tue, 20 Oct 2026 12:00:00 GMT</pubDate></item><item><title>A practical guide to permissions and human handoffs</title><link>https://supraway.ai/blog/permissions-and-human-handoffs</link><guid isPermaLink="true">https://supraway.ai/blog/permissions-and-human-handoffs</guid><description>Define what an agent can do, when a person should step in and how to make every handoff useful.</description><category>Trust &amp; control</category><pubDate>Tue, 20 Oct 2026 12:00:00 GMT</pubDate></item></channel></rss>